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Privacy and Marketing Policy

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1. General

This privacy and marketing policy (”Privacy policy”) describes how The Children’s Playground Co. Ltd., (”CPCL”, ”we”) collect, use, disclose, and store your personal information. The policy also describes your rights and how to apply them.

1.1 The privacy policy applies when CPCL provides services and products related to purchase, service issues and all other contact with CPCL Group, such as visiting the websites. The privacy policy also applies to the handling of personal information made within the possession of a CPCL (”Account holder”) on the website and/or on the web shop.

1.2 As a customer at CPCL you should always be able to feel safe when leaving your personal informatn with us. This privacy policy demonstrates that we are handling your personal information in accordance with applicable privacy laws.

2. Personal data responsibility

CPCL is responsible for the handling of your personal information and is responsible for ensuring that such handling is in accordance with GDPR and DPA regulations. CPCL is also responsible for the handling of your personal information within your account holdings on our websites and web shops.

3. When are we handling your personal information?

3.1 For you to be able to visit our website, buy our products or services, or contact us for service and information, we must collect and handle personal information about you.

3.2 CPCL collects and handles personal information about you when completing a purchase from CPCL, using the support of CPCL, visiting the website or an event held by CPCL, or when you in any other way are in contact with CPCL. The information collected from you at the time of booking and purchase is required for you to enter into an agreement with CPCL, and to enable The Children’s Playground Co. Ltd to provide our services and offers.

3.3 If you are an account holder on the CPCL website and/or the webs hop, CPCL will collect personal information about you that you are submitting when registering your details. CPCL will also collect information about you while being an account holder within your account holding, such as your purchase history, how you are interacting with the websites, what kind of deals you have been interested in when reading an e-mail and/or clicking on a link.

4. What kind of personal information are we handling about you?

4.1 If you are a customer or an account holder of CPCL

The personal information that CPCL collects and handles about you as a customer who makes purchases and uses our support services is as follows:

  • Name and identification number (social security number, national ID, organization number, VAT number)

  • Address

  • Phone number and e-mail

  • Payment details

  • Account number (customer number)

  • IP-address and information about your use of the CPCL website

  • Information about your interactions with CPCL

  • Title and attestation

  • Statistics regarding business transactions.

5. Why are we handling information about you?

5.1 If you are a customer with CPCL

CPCL are handling your personal data for different purposes. Mainly, CPCL will handle your information in order to:

  • To be able to fulfill our obligations to you as a customer, such as purchasing, invoicing and providing support;

  • Enable general customer care and customer service, such as answering questions and correcting information that is incorrect;

  • Provide information and targeted marketing, by mail, e-mail, and phone regarding the products and services that CPCL and selected partners/distributors has;

  • Maintain customer relations and offer our services;

  • Provide relevant information and customized offers in newsletters and on the website;

  • Improve customer offers, such as developed services, products and functions;

  • Prevent fraud and risk management;

  • Follow relevant legislation, such as accounting laws; and

  • Be able to handle customer complaints and queries in a correct way.

The information could also be used as a basis in marketing and customer analysis, market research, statistics, following up business interactions, and business and method development related to the purchase of products or services.

5.2 If you are an Account holder on any of our websites

In addition to the list above, CPCL also handles personal information about account holders in order to:

  • Manage account holding;

  • Present special offers;

  • To be able to communicate with you as an account holder by mail, e-mail or phone; and

  • To be able to send personalized offers, marketing and event invitations by mail, e-mail,

    phone and all social media (such as Facebook, Twitter and LinkedIn).

6. The legal basis for our handling of your personal information

6.1 CPCL is basing the handling of your personal information on a number of legal grounds. These are described in this section.

6.2 We handle your personal information to be able to fulfil the agreement with you as a customer or account holder, such as making a purchase. And also, to be able to fulfil our commitments towards you who are interacting with CPCL, such as simplified administration and order history. With this legal basis as support, we also handle information about you as an account holder, such as your purchases, your behaviour on our website, your interaction with CPCL, and your interest in our offers and products. This is for us to be able to fulfil our commitment to you as a customer by providing customized and personal deals.

6.3 A part of the handling of personal information that we carry out, is based on a so- called balancing of interests. This applies on, e.g. the handling we are conducting to be able to send offers about our products and services to you, and also to be able to make a limited segmentation of customers based on, for example, the total purchase sum. CPCL will not process sensitive personal information on the base of balancing of interests and will not perform any profiling with that information.

6.4 In some cases, CPCL may have a legal obligation to handle your personal information. This applies, for example, when we are handling personal information in order to meet the requirements of accounting laws.

7. Summary of our privacy policy

• Purpose
To administrate, develop and deliver our products and services and also to support.

  • Legal basis
    Completion of purchase agreement (terms of sale)

  • Categories of personal information
    - Name, address, telephone number and e-mail

          - Geographic information

  - IP address, device information, log information

• Storing time
Five years after you have last been active with CPCL, for example by purchasing something or contacting our customer service.

• Purpose
To make sure that all legislation is followed, such as the accounting law.

  • Legal basis Legal obligation

  • Categories of personal information
    - Name, address, telephone number and e-mail - Geographic information
    - IP address, device information, log information

  • Storing time
    As long as we are required to store the data in accordance with applicable law

• Purpose
To market CPCL and our distributors products and services by mail, e-mail, phone or social media.

  • Legal basis Balancing of interests

  • Categories of personal information
    -     Name, address, telephone number and e-mail - Geographic information
    - IP address, device information, log information

  • Storing time
    Five years after you have last been active with CPCL, for example by purchasing something or contacting our customer service.

• Purpose
To administrate your account holding, and to enable targeted communication by mail, email or phone

  • Legal basis
    Completion of CPCL Account Agreement

  • Categories of personal information
    - Name, address, telephone number and e-mail - Geographic information
    - IP address, device information, log information - Payment details
    - Customer number

  • - Information about your purchases

  • - Information about your account holdings

• Storing time
As long as you have a CPCL account.

8. How long will we save personal information about you?

8.1 Your personal information will be saved in accordance with the above table. CPCL may save the information longer if it is necessary, to comply with legal requirements or to guard the legal interests of Tourist Group, if for example there is a legal process going on.

8.2 CPCL will save personal information about customers for a maximum of five years after the customer last time made a purchase or in any other way interacted with CPCL.

8.3 CPCL saves information about Account holders as long as the Account holder has an account on CPCL’s web shop and/or website.

9. Who will we give out personal information to?

9.1 CPCL may provide personal information to a third party, such as partners and/or distributors that the CPCL has.

9.2 The third party that CPCL provide information to or in any other way retrieves information about a customer or account holder, is only allowed to use this information in sales and marketing purposes for CPCL and/or our partners/distributors products and services or as a means of delivering services related to the agreement that CPCL has with you as a customer or account holder.

9.3 Personal information may also be given out by CPCL if it is necessary to comply with applicable legal requirements or governmental requirements, to preserve the legal interests of CPCL or to detect, prevent and pay attention to fraud and other security and technical issues.

9.4 CPCL may transfer your personal information to a country outside of the EU/EEA, if any of the partners/distributors that the CPCL has, are located there. If personal information is transferred to a country outside the EU/EEA, CPCL will take precautions to ensure that the personal information remain protected and also take the necessary precautions to legally transfer personal information to non-EU/EEA countries.

9.5 We will not sell your personal information to third parties.

10. Changing the privacy policy

10.1 CPCL has the right to change the privacy policy at any time. CPCL Group will inform you in good time if there are any changes to the privacy policy. If you do not accept the changes, you are entitled to terminate the agreement with CPCL before the changed policy implementation date. You terminate the agreement by contacting CPCL Group with a written statement and identity card.

11. The protection of your personal information

You should always be able to feel safe when you submit your personal information to us. Therefore, CPCL has taken the security measures necessary to protect your personal information from unauthorized access, change and deletion. For example, all information about customers and account holders are saved with a firewall and permission managed protected database.

12. Your rights

12.1 CPCL is responsible that your personal information is handled in accordance with applicable legislation.

12.2 CPCL will on your request or on our own initiative, rectify, disassociate, delete or supplement information that is found to be incorrect, incomplete or misleading.

1. From CPCL you have the right to request
2. Access to your personal information. This means that you have the right to request a

registry extract of how we are handling your personal information. You also have the right to obtain a copy of the personal information that is handled at CPCL. Once a calendar year you are entitled to, with a written signed application, receive a registry extract about what kind of personal information that is registered, why we have the information about you and to which partners/distributors we have given it to. In the registry extract you also have the right to know where from we have collected your personal information from, if you have not submitted it yourself. You also have the right to receive personal information about your other rights listed in this paragraph.

3. Correction of your personal information. On your request, we will as soon as possible correct the incorrect or incomplete information we handle about you.

4. Deletion of your personal information. This means that you are entitled to request that your personal information will be removed if they are no longer necessary for the purpose of which they were first collected for. If there are legal requirements that is preventing us from deleting your personal information immediately, for example accounting and tax legislation, we will delete the handling done for other purposes than complying with the law.

5. Restriction of handling. This means that your personal information will be marked so that they are only used for certain purposes. For example, you may request a restriction when you believe your information is incorrect and you have requested a correction according to paragraph 12.3 b). While the accuracy of this information is investigated, the handling of the information will be restricted.

12.4 CPCL will notify each recipient, to whom the personal information has been shared with according to paragraph 11 above, concerning corrections or erasing of the information.

12.5 You are entitled to data portability. Under certain circumstances, you have the right to obtain and transfer your personal information in a structured, widely used, and machine-readable format to another person responsible for personal information.

12.6 You are entitled to object to how your personal information is used supporting a balance of interest. If you object to such handling, we will only continue to handle your personal information if there are legitimate reasons weighing heavier than your interests.

12.7 If you do not want us to handle your personal information for direct marketing, you are always entitled to object by sending an e-mail
to sales@thechildrensplayground.com. Once we have received your objection we will cease to handle your personal information for this kind of activity.

12.8 You are also entitled to submit any complaints regarding the handling of your personal information to Data Protection Authority.

13. Contact information

13.1 Do not hesitate to contact us if you have any questions regarding this privacy policy, the handling of your personal information or if you would like to obtain a registry extract. You can find our information below.

The Children’s Playground Co. Ltd 1 George Street
Snow Hill
Wolverhampton WV2 4DG

 

The Children’s Playground Co. Ltd 329 Morell Avenue
Naas
Co. Kildare  W91 CF83

 

Download this Privacy and Marketing Policy


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